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AI Meeting Assistants

Fireflies.ai

An AI meeting assistant that joins video calls as a bot to record, transcribe, and summarize conversations, then syncs notes and action items to other business tools.

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What it does

Fireflies.ai joins video calls as a bot to record audio, generate transcripts, and produce AI summaries with action items, integrating with major video platforms and pushing notes into CRMs, storage, and collaboration tools. Paid tiers add video recording, conversation analytics, multi-language support, and enterprise security and compliance controls.

Ideal users

  • Sales and customer success teams wanting call notes auto-logged to CRM
  • Recruiters and HR teams running high volumes of candidate interviews
  • Remote and hybrid teams needing shared records and action-item tracking
  • Managers wanting searchable analytics across many past meetings

Who should avoid it

  • You're in a strict biometric-privacy jurisdiction such as Illinois — there's active litigation over voiceprint collection
  • You're a heavy AI-summary user on a budget, since the credit system adds cost beyond the sticker price
  • You need HIPAA or SSO on a lower budget — gated behind the $39/seat Enterprise tier

Key features

  • Automated meeting bot for Zoom, Google Meet, MS Teams, Webex, GoToMeeting, Dialpad, and Lifesize
  • Unlimited transcription on all plans, including free
  • AI summaries and action items via AskFred, credit-metered
  • Video recording on Pro and above
  • Conversation intelligence and team analytics on Business
  • Multi-language transcription on Business
  • Enterprise controls including SSO/SCIM, audit logs, and HIPAA/BAA

Pros

  • Genuinely usable free tier with unlimited transcription
  • Very broad integration catalog with 100+ apps
  • Strong CRM and sales workflow fit
  • Works across most major video platforms, not locked to one

Cons

  • AI credit system limits summary and action-item usefulness without paying more
  • Ongoing biometric-privacy class-action lawsuits over Speaker Recognition
  • HIPAA and SSO gated behind the most expensive tier
  • Bot join can feel intrusive to non-consenting guests

Pricing

Free — $10/seat/month billed annually ($18/seat/month billed monthly), Pro plan

Free: unlimited transcription, 20 AI credits/month, 400 min team storage, no video recording. Paid tiers still ration AI features via monthly credit allotments; Enterprise ($39/seat/month) is annual-only.

Typical workflows

  • The Fireflies bot joins a scheduled Zoom, Meet, or Teams call, records audio, and produces a transcript, summary, and action items.
  • Sales teams push call notes into Salesforce or HubSpot automatically; managers use conversation-intelligence analytics to review talk-time and topics across calls.

Integrations

  • Zoom, Google Meet, Microsoft Teams, Webex, GoToMeeting, Dialpad, Lifesize
  • Salesforce, HubSpot, Redtail, Affinity, Wealthbox
  • Slack, SharePoint, Confluence
  • Google Drive, Dropbox, OneDrive, Box
  • BambooHR, Greenhouse, Lever

Privacy & security notes

Fireflies joins as a visible bot and its Speaker Recognition feature generates voice voiceprints. As of 2026 it faces active Illinois biometric-privacy litigation alleging voiceprint collection from meeting guests, including non-users, without written consent. It states SOC 2 Type II and GDPR compliance on all plans; HIPAA/BAA is Enterprise-only.

Frequently asked questions

Does Fireflies have a free plan?

Yes — unlimited transcription, 20 AI credits/month, 400 min team storage, no video recording.

Which platforms does it support?

Zoom, Google Meet, MS Teams, Webex, GoToMeeting, Dialpad, and Lifesize.

Will participants know it's recording?

The bot is visible, but active lawsuits allege guests aren't always meaningfully consenting to voiceprint collection — check local law.

Is HIPAA available?

Only on Enterprise ($39/seat/month, annual-only), which includes a BAA.

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