Fathom

What it does

Fathom joins or records Zoom, Google Meet, and Microsoft Teams calls, producing a transcript and AI summary immediately after the call. Paid tiers add structured action items, follow-up-email drafts, conversational search across past meetings, and for sales teams, CRM field sync plus coaching scorecards. It’s positioned as a way to stay present in conversations instead of taking notes, retrieving specifics later through search rather than rewatching recordings.

Ideal users

• Sales reps and account executives wanting CRM-synced call notes on the Business plan
• Consultants, founders, and freelancers doing many client and prospect calls
• Individuals wanting a genuinely usable free recorder and transcriber
• Teams needing searchable meeting libraries and coaching scorecards

Who should avoid it

• You need more than 5 advanced AI-templated summaries per month per person without paying
• You need silent or undisclosed recording — Fathom always shows a consent notice
• You want enterprise SSO or retention without budget for a custom-priced Enterprise plan

Key features

• Automatic recording and transcription in 38 languages, unlimited storage on all plans
• AI-generated call summaries, with 15+ advanced templates like BANT and Sandler on paid tiers
• Action-item extraction and AI-drafted follow-up emails on paid tiers
• Ask Fathom, a conversational search across past meetings
• AI Scorecards for sales coaching on the Business plan
• CRM field sync and Deal View for Salesforce, HubSpot, and Close on Business
• Bot-free recording option alongside traditional bot mode

Pricing

Free — $16/user/month billed annually ($20/user/month billed monthly), Premium plan

Team is $15–19/user (2-seat min), Business is $25–34/user (2-seat min), and Enterprise is custom; all paid tiers carry a 90-day money-back guarantee.

Typical workflows

• Sales reps auto-join Zoom, Meet, or Teams calls, then pull AI summaries and action items into Salesforce or HubSpot without manual note-taking.
• Consultants and founders record client calls and search a meeting library via Ask Fathom instead of rewatching recordings; sales managers use Business-tier scorecards and Deal View to coach reps.

Integrations

• Zoom, Google Meet, Microsoft Teams
• Gmail
• Salesforce, HubSpot, Close
• Slack, Asana, Notion, Zapier
• Public API / MCP, ChatGPT, Claude

Privacy & security notes

Fathom always discloses recording via a toggleable pre-meeting consent email, an in-meeting bot or banner, or an in-chat notice on bot-free mode — there is no silent-recording mode. It cites SOC 2 Type II, GDPR, and HIPAA compliance in marketing.